Of course! We want you to be completely satisfied with your purchase. If the item you received doesn’t fit, you can exchange it for a different size or style, provided it’s in its original condition and within the exchange period. Simply visit our store or contact us for assistance with the exchange process. Your comfort and satisfaction are our priority.

To extend the lifespan and maintain the quality of your garments, it’s essential to follow a few special care instructions. Always wash your clothes in cold water and with similar colors to prevent fading. We recommend using mild detergents and avoiding bleach or fabric softeners that can damage the fibers.

When drying, choose air drying or use a dryer on low heat to prevent shrinking. Additionally, avoid ironing directly over prints or logos to keep them from deteriorating.

By following these simple steps, your garments will maintain their appearance and functionality for much longer, allowing you to enjoy them with every wear.

Delivery times may vary depending on your location and the shipping method selected. Generally, standard deliveries take between 3 to 7 business days. Please keep in mind that these timeframes may be affected by external factors such as holidays or adverse weather conditions.

For the most accurate information, we recommend checking the tracking updates provided by the shipping carrier.

Tracking your order is easy. Just follow these steps:

1. Order Confirmation: After placing your order, you will receive a confirmation email with the details and a tracking number.

2. Tracking Link: Use the link provided in the email to access the tracking page.

3. Enter Your Tracking Number: If you don’t have the link, you can enter your tracking number directly on the courier’s website.

4. Check the Status: There you will be able to see the current status and location of your order.

If you have any questions, feel free to contact customer service. It’s that simple! 📦✨

For international shipments, you will need to request a quote through our customer advisor. By contacting them, you can obtain detailed information about the shipping costs and available delivery options for your destination country. This allows us to provide a personalized service tailored to your specific needs. 🌍✈️

You can contact our customer service team through several convenient channels:

📞 Phone: (+1) 934 210 6172
📧 Email: tienda@kiandry.com
💬 Live Chat: Available on our website for real-time assistance.

Our team is ready to help you and answer any questions you may have.
If you prefer, you can also submit a P.Q.R.S.D request through the following link:
🔗 https://kiandry.com/p-q-r-s-d/

• Credit and debit cards: Securely processed through PayPal.

• Financing: Special financing options available for preferred customers.

• Cash on delivery: Available in selected cities in Colombia for your convenience.

We are located at the following address to serve you better:

📍 Store Location:

You are welcome to visit us to explore our products and learn more about what KIANDRY has to offer.